Terms of Service

These terms apply between E²S Studio (Sole Proprietorship · Davutpaşa Tax Office · Tax ID: 7960782593) ("E²S Studio" or "we") and visitors to the website and clients using our services (the "Client").

"Service" means the digital product design, software development and social media management support provided by E²S Studio.

Under the social media management service, E²S Studio prepares content on the Client’s behalf, approves it together with the Client, publishes it at the scheduled time, and drafts replies to incoming comments and messages.

Scope, duration and fees are set out in a separate proposal or agreement between the parties. These terms supplement that agreement; in case of conflict, the signed agreement prevails.

• The Client grants access through the platform’s official authorisation flow. We never request or store usernames and passwords.
• Access granted is used only for the agreed service and with the minimum necessary scope.
• The Client may revoke authorisation at any time from the platform’s settings, without notifying us.
• When authorisation is revoked, access tokens are deleted and our access to the account ends.

No post, comment reply or message is published or sent without human approval. Nothing is published automatically or without approval.

The Client is responsible for the accuracy of content it approves and for its own commercial claims. E²S Studio is not obliged to verify information supplied by the Client.

• Representing that it owns or is an authorised user of the accounts to be managed.
• Holding the rights to use the imagery, text and brand assets it supplies.
• Complying with the terms and community rules of the relevant platforms.
• Ensuring the necessary consents exist for any recipient list used for commercial electronic messages.
• Not requesting content that is unlawful, misleading or infringes third-party rights.

• Providing the service with due care and within the agreed scope.
• Accessing Client accounts only for the purpose of the service.
• Storing access tokens encrypted and not sharing them with third parties.
• Complying with platform policies and applicable law.
• Keeping the Client’s commercial information confidential.

Commercial electronic messages are sent only in compliance with Turkish Law No. 6563 and İYS regulations, and only where the recipient has given consent. No commercial message is sent to a recipient without consent.

Every commercial message includes a one-click opt-out. Opt-out requests are applied within 3 business days at the latest.

Brands, logos and content supplied by the Client remain the Client’s. Usage rights in content produced for the Client under the service pass to the Client upon payment.

E²S Studio’s own software, tooling, templates and methods remain with E²S Studio and are not transferred to the Client.

E²S Studio is not responsible for the availability of social media platforms, their policy changes, account suspension decisions, or outages originating from the platforms.

Our liability is in all cases limited to the fees paid for the relevant service over the preceding three months. Indirect damages, loss of profit and reputational loss are excluded.

Either party may terminate the service by written notice. On termination, access tokens are deleted, our access to the accounts ends, and the Client’s content files are handed over upon request.

Records subject to a statutory retention duty continue to be kept for the period required by law.

These terms are governed by the laws of the Republic of Türkiye. The Istanbul (Çağlayan) Courts and Execution Offices have jurisdiction. Consumers retain their right to apply to consumer arbitration committees and consumer courts.

These terms may be updated. The effective date is shown at the top of the page; Clients are notified by email of any material change.